well, i'v visit this place lots of time. sometime (especially at night) when i got their donuts or munchkins, they are really hard... i dont know how long they've been sitting there (could even be yesterday's left over!) sometimes they are just okay, nothing too special (iv had really good donuts in dunkin donuts, so soft and warm and filled with oh so sweet jelly or cream ~ ) so my expectations are high, but most time i end up with disappointed. also, sometime i got their hot chocolate, and the cup is always only 2/3 filled?! well, i understand you dont want to fill the cup too full so it may be spilled, but only 2/3 filled? really? it's not im gonna pure milk or cream into the cup (not to mention they dont even have this option --- unlike Starbucks) so, please fill up my cup please! i promise i will be super careful not to spill my drink!