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  • So I'm very dissappointed in the service and probably won't be back unfortunately. My mother and I decided to try this locale out, since I haven't since living on this side of town. Well we waited a couple minutes before anyone approached us to seat us, and then waited an additional minutes before the guy came back to give us menus. I was trying to give the guy the benefit of the doubt considering they seemed to be a lil busy but this was just a series of issues to come. I ordered the italian beef hero which was actually really good but they didn't provide enough au jus, so i seriously waited forever and a day till the guy decided to come check up on us and see how we were doing. Come to find out he was only waiting on my table and two others (that came in after us), and making coversartion in the back with the employees which was the reason why there was such delay to assist us. When he finally did make it around and I commented the need for more au jus he said he'd be back witha refill for my mother and my au jus. Well he passed us literally 5X's before he goes, "OH! The Au Jus". I mean come on dude where the heck is your head at?! After we were done with our meals, we decided we may attempt to go for some dessert so instead of waiting for him to bring the menu we walked over to the podium and grabbed one our selves. He came by and asked if we'd found something else and I asked him for a refill while we decide. He again went behind the bar and started convo with another employee and trying to somewhat multi task- and this is where he f'd up. He took my drink and walked over to this senior couples table and put my drink down and went back to converse with the employee AGAIN. I then had to call him out and told him to come over to our table. I told him he just took my drink over to the other table and that I now longer want a refill or dessert, just my bill. I was really disappointed- I definitely won't be back. To be honest as soon as we sat down I looked up the locale on Yelp and started to see the negative comments and was like, eh I'll give it try, maybe they just happened to hit them on a bad day, but that wasn't the case the service is just bad.
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