i would have gave this company a-1 if that was a option.. we only got this company because of our home warrty (STAY AWAY) this company is the worse ever. they never call you back when they say they will call you back and than argue with you about it. hello lets pull up caller ID and see who was making all the calls.
Advised the rep that i had a app need to leave at a certain time was told no problem tech calls and starts yelling that the rep doesnt know his schedule and that its a inconvenience for him and i need to reschedule he is being so RUDE and I am in auh wow this is how you talk to customers? I advised him he need to show up and i hang up . i call the office only to get my head bitten off by the rep , I advised now I see why people post HORRIBLE CUSTOMER SERVICE! i advised the rep i guess ill re arrange my schedule again since i am on your back in call, rep is so busy yelling i have to say if you stop yelling like your tech you would have heard me say i will rearrange my schedule for you guys . and her response is well you could just leave the door unlocked. Really i am going to trust your guy who was so rude in my house with out me i think not and no company I know would ever suggest to a customer leave your door unlock and tech will let him self in.. i call home warrty company well on the phone tech walks up continues to be verbal abusive and leaves. dont waste your time maybe time to change home warrty if this is the kind of company's they hire..