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About: http://data.yelp.com/Review/id/oI4VrBe6aC81y8O5__K4Hg Goto Sponge NotDistinct Permalink

An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2013-12-11 00:00:00 (xsd:dateTime)
itemReviewed	Bachi Burger
http://www.openvoc.eu/poi#funnyReviews	5 (xsd:int)
rev:rating	1 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	7 (xsd:int)
rev:text	Before I go in to why I gave a 1 star rating please know that this was my third time eating at Bachi burger before writing a review. Wait time: Always a wait Ambiance: Not laid out well. You are sitting in a row of 50 other people eating 2 feet next to you. It feels like a school cafeteria. Last time we came they were going through a remodel. Maybe they added a few barstools. Food:Fries brought out 15 min before the burger. They were soggy when they brought them out. Ordered the burgers medium/well because my girlfriend just recently had food poisoning so we didnt want to take any chances. Both of our burgers came out COMPLETElY RARE on the inside. Its was seriously cold uncooked meat in both of our burgers. Staff: This is the absolute most horrible part about our experience. I seriously cannot believe that the owner has so many unexperienced employees that all are running around like chickens with their heads cut off. We first sat at a table and after no one saying a word to us for 5 minutes, we decided to move to the bar in hopes of getting some service. Sat at the bar for another 5 minutes until a gentlemen named John who I later found out was the manager came up to us asking if we needed anything. I answered "yes we have not been helped yet, we're ready to order". This guy gives me the most blank stare like he was stoned out of his mind and says "ok one second". He proceeds to go behind behind the bar and walks over to this kid with mo-hawk like hair who's busy making drinks and points at us while telling him something. The mo-hawk guy shrugs his shoulders and the manager walks away. A few moments later a girl with blonde hair comes over an takes our order. Fries come out first. Soggy and not good. We look around for the waitress or manager who are both nowhere to be found to send the fries back. Here comes the most crazy thing I have ever seen in a restaurant in my life. The manager walks behind the bar, grabs a bottle of Fireball Whisky, and pours 2 shots in to shot glasses. He taps the mo-hawk guy on the shoulder, hands him a shot very sneaky like and starts walking towards my girlfriend and I. Right when I was about to open my mouth to say something about the fries he bends down right in front of us pretending to tie his shoe or something and takes the shot. He literally stands up with the most disgusted look on his face (as all people have when doing fireball). My girlfriend and I both sat there with our mouths dropped open. He knew instantly that he was busted. (stealing alcohol and drinking while "managing") He disappeared in the back room and the mo-hawk guy went back to making drinks. Our burgers came out a few minutes later. We both checked to make sure the burgers were plenty cooked. Cold rare meat. They were slightly seared on the outside. I figured The girl didnt hear me right and rang them up as medium/rare on accident. When she came by the bar I flagged her down showing her the burger and the uncooked meat. She asks us if we want the burgers remade. I said politely to her "no thank you, we've actually been having a really bad experience. Nothing to do with you." Her only answer to that statement was "OK" then she walked away as if she was upset for some reason? I didnt know what that meant so I sat there for another minute when she came back to the bar and says to me "Well I checked the order and I put it in medium/well how you asked. Sorry you didnt like it". She then drops the check on the counter and walks away. I was very surprised that she not only brought me the check for food that we didnt take one bite of, but she didnt even bring a manager out or address our concerns. I immediately said I wanted to talk to the manager but I did not want to talk to the guy who was doing shots of fireball behind the bar. The blonde stared at me and looked at another server who said to her "John" implying that he was well aware of John drinking on the job. They told me that he was the only manager there but the nice male server agreed with me that I shouldnt have to talk to a drunk manager about my issues. He gave me the name of the owner "Aaron" and let them know I was not paying for food I didnt eat and I wanted to talk to the owner tomorrow to let him know about my experience. I could show him all the problems with his restaurant starting with his so called "manager" who stands around doing shots instead of trying to help the business flow better. This place needs to go on bar rescue. I hope the owner sees this and does something about it. He needs to get some real staff in there with rules and that know a thing or two about customer service.
http://www.openvoc.eu/poi#coolReviews	3 (xsd:int)
rev:reviewer	Steve

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