I waited about a week to write this review to see if my opinions would change; and unfortunately they haven't. I hardly ever write negative reviews because I am a very "forgiving" customer. However this was one of the worst experiences ever.
Let me start off by saying the atmosphere was very lively and upbeat which was great. This was our first time going to this place so I didn't have any preconceived notions about it. This was not just a dinner but this was a celebration dinner for my husband. I made reservations for 19 almost a week before the date of the dinner. I was told that this wouldn't be a problem and to confirm my appt the day before. I actually spoke with about 3 different ppl during that week and everyone still said everything was fine.
When I got to the restaurant with my party we walked back to our table and it was 2 separate tables with our backs to the next table. If you have ever booked a dinner for family and friends, you would assume that you are all sitting together. Immediately I asked the waiter to see what can be done about this as I couldn't believe no one thought to tell me. The waiter said there was nothing he could do so of course I went straight to the manager. The arrogance and horrible attitude that I encountered was disgusting!!! I asked if they could please try and move tables around or accommodate us as this was a reservation that was held for almost a week. He didn't even try and said no there's nothing he can do. I asked him why I wasn't told this and he said "we do not have to disclose that." I literally couldn't believe that we were bringing them that much business and they treated me like I was walking in off the streets.
I had to walk away from him as I could feel my blood pressure rising. A family friend went up to him and kept trying to get this worked out and needless to say he wouldn't even apologize. He then stated that he would give us champagne and desserts on the house. He never once came over to the table to apologize or even check on us. They kept saying there was no way to move the tables yet we thought of a TON of ways to get all of us together.
The dirty looks and rolling of the eyes by the manager and certain staff members was unacceptable to me. The sad thing is that the food was pretty good but because of the horrible service that we received, I would never step foot in this place. Others in the large party said the same thing as they couldn't believe the horrible treatment we received.
I have been to many restaurants around the world and I know what good food and service feels like. This was below average by far. If you are wanting to plan a large party or dinner with this place-RUN! It was a nightmare...