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| - I had to put off writing this review by a couple of days because I was breathing smoke and fire after my very brief, infuriating experience with these individuals. As Victor said, they're extremely fortunate not to have a ZERO star option because I would have branded them with such.
I was chauffeuring a friend/coworker around who had just given me a rather frantic phone call that her car had a flat tire with a massive gash, the spare was flat and also had a huge leak, and the air pump at the gas station she pulled into was broken as well.
So we went to this particular Pep Boys at 7:55 to see if they could help us. We saw them rolling down the garage bay doors on the side so she leaped out and knocked on the glass door. When she saw them take view of her and TURN AWAY, she ran to the side to see if she could catch them before they closed the bay doors, pleading for some help.
At FIRST they pretended like they didn't see her or ME, waiting in the car glaring at them. .
THEN the mechanic acted as if he couldn't understand English well enough to help her.
Miraculously, he managed to know enough to inform her, "No, I don't know of any tire places that open, we're closed." And closed the garage door on her.
She walked back to the car in the rain and we found another location. I wrote a letter and mailed it off since this is completely unacceptable on a level of human decency let another on the level of a business transaction.
What gets me is that I've gotten decent service at other locations of Pep Boys, such as on Lake Mead and Tenaya.
Dear Pep Boys:
-I'm sorry you couldn't be bothered to help a very upset woman in the rain who was pleading for help for a five minute fix that would have taken no time at all in your enormous rush to get home. We WANTED to give you money. Bunch of gentlemen you are NOT.-
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