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  • ********Buyers Beware********* I went to this location after purchasing a Groupon for an exam and a credit towards lenses and frames. After my exam the doctor recommends a progressive lens based on his findings. I go out to the lobby and see a lady who then tells me what the recommendations are and the cost of the glasses after all discounts are applied. I had brought 3 frames with me but they insisted they could not use them and talked me into buying some frames. I am not currently working and money extremely tight so I asked how much just to do the reading glasses. They were almost $300 less so I opted to do that instead however the lady was very persistent that I really should get the progressive lens. She did such a good job at selling them that when I got home I found out they accepted Care Credit. The next day I called them up and told them my situation and why I opted for readers but if they thought it best I would get the progressive lens and put it on the credit card. After looking at my order they again said that it was the doctors recommendation which is why they tried selling it, so like most people I follow the doctors recommendations. After choosing a different frame only ($30 more but nicer everyday wear) and all the bells and whistles ( progressive, transition, scratch resistance) and $400+ I wear them for 2 wks as instructed by the Optician and I notice my eyes are still giving me a problem so I go back in and have my eyes rechecked. This time he tells me oh there is a slight difference but not much at all in fact you really only need reading glasses. Really? WTF ? After I spend $400+ dollars! So then he proceeded to tell me its because Im diabetic. Uh, no! I am borderline 1st off and take oral meds twice a day and rarely over 100 and I followed up with a specialist who said my eyes were fine. A little dry but barely enough needed for corrections and that a pair of $20 reading glasses would suffice. No diabetic related eye issues at all! So I call back and speak to Ernie who helped me choose glasses and fit them and tell him that I want a refund because they sold me something that I didn't need. He tells me its not up to him and to speak to doctor. So after waiting over a week for a call back I call again and leave a message. The doctor calls me back and says that its his job to check eyes, make recommendations and its up to us to decide if we want to follow them. That its Ernies job to sell the glasses and again up to us to decide to buy. No S*** sherlock! But when a doctor says hey this is what I found and this ia what you should do to correct the problem that'swhat we do! That's why we go to them in the 1st place otherwise why do we need them? After having a verbal battle for almost 30 minutes with the doctor, He finally says I don't want you to be unhappy so I will tell Ernie that you will be calling him and make the changes you want. So I get a call from Ernie who tells me to drop off the glasses and they will swap the lenses from progressive to readers. So I have my BF drop them off and he comes back and says they won't be giving a refund. So I call back and Ernie says that there are no refunds but they will put the readers in the frames. Excuse me? You want me to pay $400+ for readers ??? Seriously??? They never said and no place was it posted no Refunds! The facts are that *They sold me something that I didn't need (Only need basic readers) *They tried to say it was my fault (They are dishonest) *They tried to say it was medically related! (Its not!) *They won't issue a refund! ********POOR FORM!!!!*****BAD BUSINESS!!!!******
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