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| - Well, there's always gotta be that one nay-sayer...
I've been meaning to leave a review for a while. I went to Okun Dentistry after seeing their glowing yelp reviews. My permanent retainer came off and I needed it cemented back on. I called to see if that was something they could help with (my ortho is in CA) and they said yes.
Dr Okun fixed the retainer but did a really sloppy job. He used a TON of the cement stuff and it felt really bulky. I figured "ah well, orthodontics isn't his specialty. At least my teeth won't move." They charged 200 bucks for about ten minutes of time and a shoddy job, but oh well. Then I tried to put on my removable retainer. Uh-oh. It wasn't even close to going over the huge chunk of cement. I called and the receptionist said to come right back.
Right away Dr Okun seemed ULTRA annoyed that I was back. He grudgingly looked at the retainers and said I didn't need both anyway. I told him that I trusted my orthodontist in CA and really, really didn't want my teeth to move and I'd like it fixed. He proceeded to tell me that he has NEVER heard of someone having both retainers and said it was weird that my orthodontists did that (I have spoken with several dentists and orthos since and they said that is absolutely not true).
Once we established that I wanted the mess fixed, he set to work. He shaved off a smidgen of the cement, tried to CRAM the retainer in and said "how's that?" I said it still didn't fit (not even close). Then he said it would be easier to alter the retainer. I let him try, he sanded it down to make more room for the glue, tried to SHOVE the thing back in my mouth, and inquired. Still awful. He went to shave more of the retainer and I panicked since it was becoming all to clear that he wasn't good at this. I asked him to fix the cement instead. Repeat the shave-CRAM-ask thing about three more times with an ever more irritated dentist. I finally gave up and said I guessed it was okay and left (it wasnt, btw). I reached out to another dentist the next day who got me in the same day but ended up referring me to an ortho who, btw, charged only $45 to fix the hot mess in my mouth.
Again, I hate to be "that person", but I had a horrible experience here. I'm partially upset by his lack of professionalism and attitude, the price, and crappy quality work, but I'm also upset that he tried to do something that he was CLEARLY not good at. I would have had so much more respect for him (and no bad story...) had he simply referred me to an ortho.
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