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  • This is a "ZERO" rating; however, that option is not available. I bought my daughter a cell phone. Added the line to an existing line through the Internet last night. $40 was authorized, $80 is taken out of my account today. Tried to contact customer service by telephone. Was told I needed to come to the store because I did not remember my high security code. Went to the store and was told they took $80, $40 to start the new line and $40 was applied to the next months bill. They never did explain why they took more than what was authorized. I authorized $40, not $80 and wanted a refund of the $40 that was not authorized. Somebody, I'm assuming a supervisor or manager, was called over the telephone for assistance. Can't do anything but they can send a check for the other $40....like I would trust Metro to do that. And I was informed the supervisor was at lunch. Well, I was too. So I get back to work and try again to call the telephone customer service. Was told the same story....$40 should have come out; however, $80 did, no explanation why. Was transferred to a company named Bill Matrix, apparently they take care of Internet transactions. They said they can't help me other than refund the entire $80, which will take 7-10 days and they would need Metro to authorize the refund. I was supposed to receive a $30 rebate prepaid card. That hasn't happened. When I go on line to check the status, it says it was approved for final processing. Doesn't say when. Doubt I'll see that. Also, be careful of the sales tactics at this store. When I originally went in to purchase two phones and two lines, the salesperson said she threw in a Blue-tooth headpiece. Well, when I got home she did; however, I was charged the full price of $19.95. It worked for a few days then quit charging. I don't have the receipt so can't really do much about that. To sum it up, save the grief of having to deal with their horrible customer service and go ELSEWHERE.
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