| rev:text
| - Unfortunately I can't recommend this phone repair place to anyone.
I brought in two Droid Turbo 2 for replacement batteries. One was done in an hour but the other had issues when he put the back cover back on the screen would go blank.
I left the phone there overnight, had my wife go the next day to pick it up at 4'ish, and they said it wasn't ready due to their battery supplier not getting there until 5. We left the phone there overnight again, and the next day I went in to pick up the phone and it STILL was having issues with the blank screen. By now I was a little irritated but gave them the benefit of the doubt. The owner said he would deliver the phone to me the next day (a really nice gesture) and I said "Ok, here's my number for you to call me so I can get you an address."
The next day, no phone calls until I finally called THEM at 2pm and asked the status of the phone. They said it would be ready by 6pm. I arrive at their store at approximately 5:30 and the young gentlemen (always polite and with a smile) tells me that "He said it would be ready at 6pm." I ask to talk to the manager after having a seat for a few minutes as they assisted another customer. He had no reasons as to why he hadn't called me to give me a status of the phone but as we were discussing this the phone was finally ready to go.
A day later the phone stops charging and will not turn on. Now I have to take the phone back yet again since they think it's a defective battery. I drop the phone off again and Alex says he'll take a look at it and call me when it's ready. TWO days later, I still haven't received a phone call back so I decide to call them around noon. Alex (technician) answers and says he was just about to call me and the phone is done. He had let it charge up, turned it on and off a few times to make sure it was going to function, and was just about to call me.
Overall, I'm highly dissatisfied with the owner and his inability to contact customers when he said he would. He did apologize the first time and shook hands like a gentleman but unfortunately the follow-up performance of his store has made my decision to not recommend his business to anyone.
Oh, and the other Turbo 2's battery doesn't even last a day and the owner stated they put in brand new batteries from their warehouse. I'm not eager to return the phone for yet another battery replacement. If anything I may just request a refund and take my business elsewhere.
UPDATE: After waiting days multiple times the problematic Turbo 2 STILL doesn't stay charged and will not power up, the same issue we've brought the phone back TWO times to fix after they replaced the battery. It's time to request a refund.
Update #2: Went back to the store to receive my 1/2 refund. He went so far as to try to blame me for bringing him a broken phone. I brought him 2 phones...both just needed new batteries since the battery life was 1/2 a day on both of them. After his business opened them up, one of them wouldn't even turn on after replacing the battery 2x on it. Again, a completely NEW issue since his business opened the phone. He did offer to keep the phone (yet again) and get a new circuit board for free off of e-bay and fix it, but enough is enough.
Any company that tries to place blame on a customer doesn't deserve my business!
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