What do we look for in a bowling alley?
First, equipment and how they maintain their lanes, etc. This venue is A+ and is probably the best in the city as far as their equipment goes.
However, unless you are in a bowling league knowing that your performance will influence your team's standings, you COME THERE TO HAVE FUN! One of the main ingredients of fun is cutomer service.
I have not had great customer service experience there. NOPE.
But oh well. A pitcher of beer and you don't have to worry about the staff being frankly rude at times (before the pitcher, lol).
I will still come back there... But I would let my boyfriend to do all the talking. He has much more resistance to poor attitudes.