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5/29/2014
Customer service for this establishment is a joke. I had a complaint about a to go order. Here's the short version: I ordered 18 wings with sauce on the side so they wouldn't get soggy on the way home. When I get home there is sauce all over the contents inside the bag. Investigating a bit further, there are only 2 sauces for 18 wings...and one of those sauces is all over inside the bag! These sauces are so hot from the stove that it melted the lid on the plastic little container. So I start to eat my salad and call the restaurant. First I speak to the hostess. She can't do anything about it so goes to get some other guy who proceeds to tell me he can't do anything about a "broken sauce". Nice. Way to listen Einstein. He gets my name and number to have his manager call me but the manager does not call me back, the same guy I was talking to before does. He tells me "since this is not a complaint about the quality of the food we cannot do anything for you. Even if it was something like undercooked food you would need to bring it in so we could see it before we gave you new food". I explained to him that this was a customer service issue and not a food issue and that I wasn't happy. He basically repeated that he could do nothing. I let him know to pass on to his "manager" (who couldn't even call me himself) that I would not be returning.
Wow! That was all I could think to myself. Pretty sad that Native New Yorker has no class and the staff lacks tact.