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  • I'd been warned that Brit & Chips wasn't all it was cracked up to be, but being in the area closer to 8 p.m., I decided that it was too late to venture farther for food. I should have kept walking. I ordered the Orange Crush Hake and Chips from the counter, since it wasn't immediately apparent if it was a place with table service, but when the order was put in for takeout, I quickly asked if I could eat there instead. The cashier (and server as I soon found out) was obliging and quickly told the cooks that it was eat-in. The whole transaction was in French (which can often make a difference in Montreal). The service was remarkably fast in getting the food to the table, but after that, the experience went downhill. Although it looked great to start with, the food was incredibly bland, no matter how much lemon and tartar sauce I used. I was okay that the server ignored me the whole time I was there (the "extra mile" would have been to offer water and check in). With eating out in restaurants much more frequently, I'm inclined to tip generously for good service (because the difference has become much more apparent), but I'll only do that on the way out when I've judged the service. I don't feel like anyone really did a good job, and when they all ignored me on the way out, suddenly I wasn't inclined to part with any more money. (I totally had it ready in my pocket for the tip basket too.) When I left, I felt a funny feeling in my throat (definitely from the food), but today it's actually a full-blown sore throat. I usually give glowing reviews but this restaurant needs the feedback. I think people will be more forgiving of bad food if the service is great, but usually those go hand in hand, so maybe the staff have given up. And even if that was a one-off night, a customer in the restaurant is still a person with money to part with, right up until they leave your establishment.
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