It is hard for me to rate them 2 stars because the food is really good and the portions are huge. That being said we went there today for Easter. We got there before my parents and we were seated and Austin came and asked up what would would like to drink, we ordered drinks and I told him we were waiting for my parents and it would be about 10-15 minutes. He said ok and he would check back with us. My parents finally arrived about 20 minutes later , they were comming from a quite a distance. At this point I would like to point out the place was no crowded at all and there were like 10 tables open so we were not taking up any room.
When my parents got the Austin's attitude seemed to change. When I ordered the Jewish sliders he read off the sides like a robot and the same when my mom ordered them. Then my dad ordered something different and asked what came with it and he seemed annoyed he had to repeat it. At that point my mom said to me (after he left) that he doesn't seem happy today. It was a quite a difference from the waitress next to us who greeted her table with a big Happy Easter and a smile. Yeah he never smiled. Oh well.. When we got the check my mom said she needed to give him her phone number for her points. So when he came back with the check my mom said very nicely oh I forgot to give you my number . He threw the pen down and said right it down. You could tell he must have been having a bad day. It made me sad because myself and my parents were so polite to him. Then he obviously wasn't happy with the tip we left him. My dad gave him cash and he didn't even say thank you .
When he came he gave my dad his debit card receipt and walked away.
Last time I checked a tip was a gratuity based on how we liked the service and while he did fill the glasses up and come back , his attitude could have been better.