I had to take my dog in because he was limping on a Monday afternoon at around 6:30 and when I called this vet the receptionist was extremely helpful and nice and they were willing to take me in as a walk in even though I had no appt. although we had to wait a while I was just grateful they would even take him in. Banfield with Petsmart with whom I have my dog set up with a wellness plan and pay a monthly fee would not take him in at all and the receptionist didn't seem to care much that my dog was limping. When it came time to see the vet , he was very knowledgeable and sincerely interested in the well being of my fur baby. I was expecting an after hour vet bill but they did not charge any more even though it was nearly 8:30 when the visit was over. Extremely satisfied with this vet and I plan to use them for regular vaccines for my other dogs