When I first tried Café Rio was completely addicted to their fire grilled chicken salad and I still am today. I love the vinaigrette dressing as opposed to the house. This particular Café Rio has definitely gotten chintzy with the servings of meat they place in the salad. I suppose I continue to go because it is convenient to work, but in the last six months, I definitely go less often because the quality of my salad is not quite what it was six months ago.
If you are in a hurry, you definitely do not want to go to this particular location at noon. Parking is difficult and the line can be very long. Calling and in order to pick up at noon does not gain much. I have tried this approach only to find my order was wrong.
The staff is not always friendly. I seem to be just short enough to not be able to yell over the glass what and how I would like my order to be, which seems to irritate the person serving me. While I understand they cannot hear me well, they certainly shouldn't be irritable because it's not my fault. I cannot be the only one with this problem, so maybe they should consider a different ordering method.
I have not tried other locations, so I can't say that being chintzy with the meat on my salad is standard for all of their restaurants. What I do recommend is if you happen to go to this location, order the burrito, a comes with plenty of meat!