Wish it is possible to give negative stars.
I got suckered into using this company because i bundled a trip pkg on vegas.com. Going to the Trump from the airport was a disaster because I waited about 45 minutes for the nonexistent shuttle. I eventually gave up and asked the woman at the CLS booth what I should do and she said to take another shuttle and use the vouchers for the return trip. Nice. Taxi it is then.
Going back to the airport from the Trump was even more of a disaster. Because previous experience with hotel shuttles, I went to wait in the shuttle area outside of Trump 15 minutes before my pickup time. The shuttle is already there. That's good? BUT the driver was totally unprofessional and didn't even close the door for me. I put the luggage into the back of the shuttle because the driver got into a yelling argument with the doorman at Trump because the doorman asked for me if he was CLS and the driver said "don't you see the name on van???". The doorman (I'm with him on this one) said "you don't have to give me attitude. I just asked you a question!" The driver got back into the van and then SPED away. He didn't even ask what terminal I was going to until we pulled into the airport! On the way to the airport the driver was yelling on his phone to his Internet company about taking money out of his account when the Internet was cut off. Well do you owe them money genius?
Whatever.
He pulled into the airport and then opened the door (while still on the phone) and yelled "American?! American???" and all the passengers looked at each other and someone said "No one is getting off for American Airlines." The driver said somebody told him that they were getting off at American and I realized it was me.
Except I was getting off for Virgin America.
Next!