Called them originally quoted 20 mins, had a tech in less than 15 mins. Ben came out and explained the different options between just unlocking, to creating a door-only key, to a chip key. All very reasonably priced considering i priced a key at the dealership at over $250 - this was $220 for ignition key, door key and emergency pop lock! Ben is super nice quick and efficient! Had door unlocked in under 15 mins and key made under 25 mins. All this and i was just visiting! So glad i called them so it didnt slow down my family socializing!