I dreaded going into any cell phone stores and this is no different. I set an appt online. Yet it's no where to be find when I arrived there.. 3 reps on the floor and 2 mechanical techs in the back. Yet 8 customers just standing around, most seem lost.. I just got there. And by the confusing look on of the customer's faces. My patience went out the door.. Finally received some help then the confusion set in.. All the time driving there. I should just stick with working with Sprint online.. a complete waste of time..