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  • Went in on the 5th around 4:00 pm. I know it is a new location but the service was awful! The lady at the register was rude to us & told us we had to order before we get to the register. Went back to the food line to order & after waiting a few minutes with 4 employees ignoring us my husband asked if this is where we were to order. We were told yes and were continued to be ignored. We waited a while longer and our order was finally taken. We get to the register to pay & they give our food to the lady in front of us. We told them it was our order and not hers and they argued with us and told us that she ordered online so she gets her order first. We argued again that it shouldn't matter - that was our order (not even the same thing she ordered) & they bagged it up for her anyway. The lady at the register asked if it was our order and we said yes, but that is fine, we can order it again. Then they pulled her order out of her bag and gave it to us where we again argued that it was her order and she had our order. The manager lady did look very busy trying to train everyone but there was only one person in front of us. There was no way the service should have been this bad. My husband said the brisket was not good - I had the pork sandwich and it was ok. They were out of cornbread so we had mac & cheese - nothing special & my son wouldn't even eat his. Not sure we will be back after the service as there are a lot of other better BBQ joints around but the price was good and they are close so we may give them one more chance once they are open for a while. Hopefully I will be able to update with more stars.
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