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http://www.openvoc.eu/poi#funnyReviews
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http://www.openvoc.eu/poi#usefulReviews
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  • I'm highly disappointed in the lack of customer care the representatives provided. I was misinformed, quoted wrong prices, and told there was nothing they can do to help. I was told that in order to fix my iPhone I would have to be without a phone for 10 days...that's normal I understand. However a representative told me that there was a lender phone in the store (so that I will not be without o phone) and it would be on hold for 24 hours for me. When I got to the store, I was told that they could not give me the phone and that I would have to wait 3 weeks without a phone before I can get put on a list. Complicated. I called a different sprint and they told me to come right in. They would have a spare phone ready and the 'waiting list' is unheard of. Long story short. I feel that the "customer care" unit lacked customer care and didn't seem to show even the slightest bit of concern or even interest in the situation.
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