Very disappointing experience with the Icehouse. I work at a cancer hospital in the Valley and was interested in using their venue to take photos of patients and their families as part of a therapy program.
Unlike other Phoenix venues, the Icehouse wouldn't give us a discount, which is understandable. We were willing to pay to use the space ($150/hr) and called for two weeks to attempt to reserve it, but we heard nothing back from them. I called over 10 times the day before and still heard nothing at all, so we ended up having to shoot outdoors due to change of plans.
It's a beautiful space, but they're completely unresponsive and very difficult to work with.