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  • I usually love Panera. The only reason I am giving this location 2 stars instead of 1 is because I have been there before and it wasn't quite as bad the other times, but they really screwed up my birthday lunch. I go there for the hazelnut coffee. There was no Splenda. Ok. Used Equate. I couldn't find any half and half. The people working there were super nice, but at that point, my food had arrived and my precious time with my grandma was being wasted while I stood waiting on half and half. To make things worse, I have several invisible disabilities. I don't look like I suffer from a really bad back (whatever that looks like) or that a neurological disorder makes my neck twist and turn to the right. But standing there, waiting, made me start sweating with pain. Fortunately my mom took over for me. I didn't bring any pain medication with me. But, it would be better if they could put out a sign if they are out of something, so I don't have to walk back and forth, looking for it, asking for it, and waiting for someone to look for it, plus please leave milk or half and half out. Come on. I was almost crying in pain from how long I had to stand there, which put a damper on my whole lunch, which was already sad, since it was the first since my grandfather died a few weeks ago. Panera can't know what their customers are going through, but I shouldn't have had to load up my wheelchair or all of my braces, assuming that they would be doing a poor job, either. I ended up cutting my birthday lunch short due to pain.
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