Pictures turned out great! Lacey, our photographer was very patient with our daughter and my best friend's twin baby boys. There was confusion regarding the amount we were charged for a c.d. afterwards. After a couple of calls everything was sorted out with the manager and resolved. There is no comparison to the value that Picture People offers as far as studio packages which is why I'm a repeat customer. I thought this would be my last visit to a Picture People studio because we live in Korea now. Given how well these pictures turned out and the fact that their manager was willing to resolve the issue... I would happily go back.