These guys demonstrate the way businesses should treat consumers. Words that come to mind: friendly, courteous and efficient. I took my central vac powerhead in for repair and within minutes "Aurthur" showed me how to take it apart, what was wrong and how it should be repaired. The cost was minimal and took only a day for the part to be ordered in. The vaccuum works perfectly now. I am more than happy with VacWorks in Newmarket.