I am a Dickey's regular. The food is seriously way good. But every time I come to this location, I'm very disappointed by the poor service. And I have visited this location a number of times. The people behind the counter are inept...They are completely incapable of seeing a need and responding to it appropriately. I brought my wife here for her first Dickey's experience (poor decision on my part - she's not a fan of bbq to begin with). She will probably never come back again with me. Here's a list of annoying things that happened on this visit:
1) We waited in an average sized line for a much longer than average amount of time.
2) The guy behind the counter screwed up my order after I repeated it to him twice, and he repeated it back to me.
3) I ordered a side of jalapeño beans and the girl only filled the cup half-way.
4) The tray that my food was on was filthy and greasy.
5) The restaurant was in a dire need of cleaning and upkeep...the floors were disgusting, the trash needed to be emptied, the drink fountain was gross, the bbq sauce station needed to be wiped down, and tables were not being cleared after people left.
6) The ice cream was out - the only thing my wife was excited about.
7) You might be thinking "Maybe they were just short-staffed." Nope. As we were walking out the door, I just happened to notice one of the employees sitting on his duff, taking a break while all of the above stated issues went unattended.
This seems to only be a problem at this location. Whoever the Owner is, they seriously need to reconsider their staffing decisions. I will continue to go to Dickey's but will avoid this location whenever possible.
UPDATE 4/14/15:
I sent a personal message to Dickey's B. per the request in their reply below. It has been 3 weeks and I have not heard back from them. In all fairness, I have not been back to this Dickey's location to see if they have addressed the concerns listed above. But my above review will stand until I either have received a response from them or I go back to this location to see if it's any better.