Good Food... But HORRIBLE Service, FALSE Prices and DISHONEST, UNCARING Manager.
(March 12, 2011) Tonight my girlfriend and I went to the Havana Cafe on Bell Road expecting a casual dinner with good food and good service. The food was good but everything else was VERY disappointing and frustrating.
1. The girl who was the hostess was also supposed to be our "waitress". But rather than take our orders and fill our water and soda glasses she wandered off to goof around with the live musician or hang out with people in the bar. During our meal we had at least 3 different girls serve us but they never did any of the normal waitress duties (re-fill drinks, etc.) without us having to ask them first.
2. Simply put the Prices in their menu are WRONG from what they actually charge you. When our "waitress" brought me the bill I was surprised to see that the prices were higher than the menu stated. So I asked the waitress to bring me a menu and sure enough the prices for ALL of our ordered items were higher on my Bill than what the Menu had listed. For instance we ordered:
- Dinner Sampler -
Menu Price is = $25.95
Billed Price was = $27.95
- Tamal Cubano -
Menu Price = $4.50
Billed Price = $4.75
- Croquetas de Jamon o Pollo
Menu Price = $6.50
Billed Price = $6.75
The Total Price Difference Including Tax was $2.70. For two people, ordering 3 menu items, that is just plain outrageous. I feel really bad for the party of 10 sitting a few feet away from us when I think about how much they must have been OVER CHARGED.
After trying unsuccessfully to explain the overage to our "waitress" I asked to speak with the Manager. When the Manager arrived she bluntly and unapologetically stated that I must have been given an "OLD" Menu even though this was the THIRD Menu I had looked at tonight. FOURTH if you count looking at the Dinner Menu posted on their Website...
http://www.havanacafe-az.com/menus/havana_dinner.pdf
The Manager then Reluctantly OFFERED to remove the overage. I'm sorry but removing the Over Charge is the absolute MINIMUM she should have done. To top it all off she NEVER even offered us an apology for our frustration or trouble.
If you dare spend your hard earned money at the Havana Cafe, make sure you pay close attention to what they are charging you on your bill. I can assure you we will NEVER again visit this establishment.