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| - Our sales guy, Steve, was great. He answered all questions we had and came out twice to our home before we signed the contract. We chose a porcelain wood look tile, medium in color. Our home looks gorgeous and we love the tile. However, the installation process and the mess that was left daily by the workers and once they left was unacceptable. The crew never cleaned up their trash (water bottles, soda cans, and lunch leftovers) before leaving each day. My husband and I had to go around picking things up once they left. As the crew was taking up the tack strips, they managed to break a custom shadow box. We were told items would be covered up to minimum the dust that would be left during demo. Nothing was covered. Our pantry items, including food, was covered in tile dust. Had I known they would not cover items, I would have done that before they showed up. (I was at work when this was going on and it was too late by the time I came home.) The crew put furniture on top of our new granite counters and if it were not for my husband being there to put a few towels down, I'm sure the furniture would have been scratched and the counters. Again, everything piled on my counters was not covered and the amount of tile dust from demo was ridiculous to clean up once the job was complete. The fridge was moved (which was fine because it was not working properly and a repair man was coming out) to an area being demo'd but we noticed a small dent in the lower area of the fridge that was not there before. We also saw that the crew had dug a hole in the corner of our backyard. Apparently they thought it was ok to move the rock and empty their buckets of tile waste every day. They also dumped other things they were using from the tile on our rocks causing them to discolor. There were chunks of broken tile left behind in our grass, front yard landscaping and driveway. There was also a questionable gallon container with a yellow substance left behind daily until their job was complete.
I've also called several times since the job was completed and complained. Each time, I'm told someone will call me back and there is an open ticket. It must not matter to Empire about how their work crews operate, ONLY ABOUT GETTING PAID.... AND yes, I've taken pictures. I wanted to post pictures but I do not have the option to do so...
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