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  • As a very tough but also very honest customer, I need to be sure that I recognize how pleased I was with the service provided by Penske at their South Scottsdale location. We recently moved to this area, and it was a very hectic time for us. I needed help with 2 problems - both of which were last minute things, and both were handled flawlessly by Ryan and his team. (1) We lost our key, and needed a new one. It was provided with no wait time, and no charge. (I understand this is not always possible, but a nearby Penske site was able to provide it.) (2) Due to circumstances (rain, as well as other things) we needed to extend our 2 1-day rentals into a continuous 4-day rental. No worries at all, he revised our contract and we were back to dealing with boxes and furniture with no hassles and no wait. In addition, the truck was in great shape, the Penske people (particularly Ryan) were friendly, and in general we felt that we were among friends. They helped make a hectic move into as pleasant an experience as could be hoped for... VERY good work.
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