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| - Have you ever been to a restaurant where the service is unacceptably and almost comically slow? I think we've all been there at one point or another. It's been awhile since this last happened to me, so I guess my karmic number came up tonight when I suggested to CM that we visit Feng.
My suggestion to pay Feng a visit came from having spotted a huge banner on the restaurant advertising 50% off sushi on Tues./Wed. upon cycling past this weekend. What a great deal! I thought. Well, I guess the rest of Bloomfield and the East End thought similarly, since all of the regular (non-hibachi) tables were packed full tonight. Indeed, I should have taken a hint when our waitress gave us free kimchi shortly after seating us, saying that we'd be there awhile since we were ordering sushi.
For half off sushi night, Feng provides a special menu listing the choices and the final prices from which you select your sushi. Upon perusing that menu, CM and I decided to order the spicy salmon and tuna rolls. Despite our waitress having confirmed our order correctly, we were brought salmon and spicy tuna rolls ($5 and $6, respectively). The rolls were not bad, but not really very special, either--both of them were rather bland and flavorless. Additionally, CM and I decided to order the midsummer night's roll ($13.25), which was filled with sweet potato and spicy salmon, topped with seaweed salad, and drizzled with eel sauce. These rolls, by contrast, were aesthetically pleasing and much more flavorful, esp. with the eel sauce. My only criticism was that the first one was rather mushy (presumably due to having a greater amount of sweet potato filling); otherwise, we were quite pleased with them.
As I mentioned above, my primary issue was that the service was extremely slow. When we were seated, it took close to 10 min. to even get water, and at least another 10 to have our order taken. As for the sushi, we waited 45 min. for each round. Ideally, we would have placed all of our orders in one sitting, but we realized after ordering the salmon and tuna rolls that we wanted another type of roll, so we ended up waiting another 45 min. for the second round. Even though we asked for the check as soon as the second round was brought to our table, it took two waitresses and 15 min. to get the check, and another 5 to run the card (at least that part went somewhat quickly)! By the time we left, it was more than two hours after we'd arrived, which is unacceptable for the amount of sushi we ordered.
In light of the crowd and the waitress's initial comment, I'm guessing that the half off sushi promo has been more successful then Feng anticipated, and the kitchen and waitstaff are struggling to keep up with demand. Based on what I observed at other tables, our experience was representative, since nobody else received service that was any more efficient than ours--except for the hibachi customers, perhaps. If they're going to continue offering this promo, the owners and employees need to step up their game significantly if they want to attract regular customers. As it were, the exorbitant wait and ridiculously poor service merit an even two stars from me.
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