MUST READ!!! PUBLIC SAFETY!!! So the family and I decided to hit Ruby Tuesday's for lunch. I've tried the restaurant in the past and didn't like it but I thought it's been a few years so we should try it again. Well I regret now! First our waiter was very absent minded. She had stains all over her shirt. It wasn't very busy but she seemed overwhelmed. She had a hard time remembering what was on the menu as I had to explain to her what was on the menu when we ordered. She got our drink order incorrect. Getting drinks took 20 minutes. Food took another 20 -30 minutes on top of that. I noticed around the dinning room multiple tables that were cleared with newly wrapped cutlery but food still on the table. I felt our table was a bit wobbly. I looked under what I can only describe as a fo leather table cloth covering our table which was to my surprise made of ply wood and some of the ends had be cracked off. Not a big deal really but kinda wrong they hide it like that.
Next the mugs they used for our drinks were plastic not glass. They were a bit cloudy looking but AZ has hard water so most AZ residents understand that is a thing so I didn't really mind. However I requested a refill and the cup I received was clearly dirty!!! (I attached a picture) taking a look at the other cups I could easily scrape off what I can describe only as a layer of film inside the cup. I felt ill afterwards at just the thought. This is clearly unacceptable!
We ordered an appetizer, the Italian Five-Cheese Skillet, which reads on the menu:
"If you love cheese sticks, try this blend of melted cheeses baked in a skillet with tomato basil sauce topped with Parmesan crumbs. Served with our garlic Parmesan flatbread." But instead we got some sampler thing which contained what what I think was list plus onion rings and chicken poppers. The flat bread was stale and the onion rings cold and the cheese skillet was tasteless. The kids got Mac n cheese which was $3.99 for about what looked like a cup of Mac. Side of fries (not included in meal had to pay $2.49) and a drink (not included $1.79) The kids said the Mac and cheese tasted fine. The wife ordered the Double Decker Chicken which she said tasted fine. I ordered the Southern Style Chicken Tender Dinner which also tasted fine.
The problem here was not the food taste but clearly the service, the long wait and most importantly, the cleanliness! I am concerned about the standards this place offers and highly advise against eating here!!!