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  • We went in this store at the end of this past March to sign up for 3 lines of service. We chose to leave Verizon due to the affordable monthly costs. Upon signing up were were promised the 3rd month would be free. This was their big promotion. After spending $700 on phones, cases, the month of service the third month came. When we called customer service close to our due date they said the store had to apply the credit. Then we call the store and they said no customer service has to. A few days later we call customer service again they said we were not eligible for the 3rd month free . They stated that we were not put on the correct plan to qualify. Ok we were the customer.and it was not our fault that the person offering us this promo was not aware of Crickets terms. They told us that they were never informed by corporate that they had to put new customers on a certain rate plan to be eligible. Then I was told that 4 other customers got scammed by this as well. Calling customer service is a joke. Your talking to someone in a foreign country who has such a strong accent you can't even understand a word they are saying. After countless attempts by the store manager and another employee on chat with a supervisor it was still denied. They told me "sorry we tried". So I gave up and just paid over $100 for the the month I was initially promised would be FREE! I will continue to stay with Cricket for only 2 reasons. Better reception & lower monthly bill. Just stop making offers and promises you won't be able to keep to your customers. I know the manager and the employee did make a good effort to try to resolve this but at the same time I am out over $100 not getting this promotion I was promised. Not a good way to do business. Beware of these offers that sound too good to be true. One mistake during the signup process can cost you!
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