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| - It isn't often that my wife and I get to go out, but we had tickets to see the WONDERFUL Lisa Landry and figured since we were going to the Improv, we may as well eat there too. I should have gotten on here and read the reviews before making that decision. We had what seems to be a typical experience at the improv. We were handed a paper menu with 4 items on it when we walked in the door. There was no other menu at the table and our waitress didn't offer us one either. She wanted our order, but as we were looking around the place, we realized that most of those around us were eating items that not on the menu provided to us. When asked about another menu, our waitress told us if we give her our drink order, she'll see what she can do. The table next to us handed over their menus so we had something to work with. Our drinks came, we finally put our orders in...and that was the last time we saw our waitress for almost a full 30 minutes. When she finally came back, all she wanted was to know if we wanted a 2nd round of drinks. After 30 minutes I was finally going to get a second beer! "What about our food?", we asked. "Oh", was her answer. Now, according to the menu, dinner came with a side salad, a complimentary glass of champagne, and a chocolate mousse dessert. That's all good and fine. After a couple of minutes, someone, not our waitress, finally brought out our meals. When we asked him about our salads, his reply was "do you want me to take your food back?". Really?!?! "Do you want me to take your food back?" After almost 45 minutes at this point, we had received 1 round of drinks and had seen our waitress only twice and had just received our food. No, I don't want you to take our food back! Halfway through eating our meals, which were by this time cold, our waitress finally came back with our second beers. She asked us how everything was. We asked about our salads. She said she was told we didn't want them. REALLY?!?! Is this a joke? Is it somehow part of the comedy routine that was going on? Sadly, no. The service didn't get any better. The food was lousy. Thankfully the standup was great. Lisa, Lisa and Matt all put on a hilarious show. Will I ever go back? Don't know. It took us an hour and a half to drive the 16 miles to get there, thanks to traffic. I do know that if we do it again, we will leave the house much earlier and eat somewhere else. The two drink minimum works at the improv because you will not get your waitress to your table more than that to order more drinks. In case you're interested, I am a chef who has been in the service industry for more than 30 years and worked every position possible in restaurants and bars. So, yes, I do have a preconceived notion as to how service and food should be. Even on Valentine's Day.
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