I have purchased Living , family room and a curio cabinet ,delivery and service has gone smooth , I did have a problem with my family room love seat but they fixed it to my satisfaction. My son recently needed a new couch with a chase, we went all over to look and he did go and buy it at Basista ,picked out furniture and material and got the couch within 3 weeks , then went back to get the dining set he had seen,,,loved it ... I do think they do not hoover as you shop ... but I have had great service and the people have always taken very good care of us.