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  • Just wanted to let you know that the customer service skills of certain individuals at this particular location are outrageous! Let me start off by saying I heard of a deal in which if you order online there's some kind of promo. I tried it, it worked for me, no issues. A friend of mine tried the same deal, she goes in to pick up and they told her that she owes more money. Then she asks for a refund for the amount she's paid already through the online system and they tell her to call corporate. Then they insist she pays the difference because they called the cops on her! If this promotion was an error, why was it still active as of this morning!? And why wouldn't you call them, or send an email prior to the customer getting to the location only to be made a fool of!? She paid the difference and then never picked up her food because she was embarrassed about the whole situation. Talk about terrible customer service. They should apologize for their errors! I for one, usually love going to this location on the way home from a late night, not anymore! You're losing customers! All because you wouldn't honor a promotion that was apparently your company's error! This is just plain wrong!
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