Went to Big O primarily because the quote ($2,000.00) for my Toyo tires. Past experience told be that although they sell over sized tires, they simply do not possess the equipment to properly balance them. No surprise when my truck road like crap but not to worry I had a work around, or so I thought!
Took my vehicle to dealership since my truck was ordered as it sits directly from them and they do have ability to properly balance oversized tires. Unfortunately I no sooner left when I received a phone call starting that it needed to go back to whom ever installed tires because lug nuts were over tighten.
After contacting Big O I was informed that "I should have given them the opportunity to correct balance issue". No worries I informed them, it's coming your way now! I was assured they were not over tightened and that they would get them off. Fast forward 36 hours..... "Yeah your lug nuts are defective" (REALLY) long story short, they couldn't get them and actually made the issue worse.
Prior to taking vehicle back to dealership to have 2 of the wheels literally cut off I call Jack from Napa Auto care on McQueen rd. He assured me that he would get the off which he did in fact do. I asked what caused this and he informed me that the lug nuts were simply over tightened. He also informed me that it appeared that they were put on directly with an impact gun because there was some cross threaded studs as well.
Thanks again Big O, the $400.00 bucks you saved me cost me an additional $600.00 not to mention that my center caps look like they were dragged across your shop floor!
Do yourself a favor folks and find another local tire shop.
Just curious, anyone else experience an issue of this magnitude?