I dropped off two frames to have the matting changed , and had a miss-communication on the time frame of when the project would be completed. I dropped these off on Tuesday and the gentlemen said he could have them ready by Friday. I show up on Monday and he said I thought you meant this Friday. It wasn't a big deal for me but I will be clarifying the time frame for completion from here on out. Otherwise everything else was great, and finished product turned out great.