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| - I had gone to the Scottsdale location a few times with clients and enjoyed it. So I decided to plan my wife's birthday party there. We had a big family gathering of 20. Called 2 days before to reserve a spot. No problems there. I kept telling the family how great the food was and we should have a great experience....Well, today was not to be the experience we hopped for. The wait staff seemed very unorganized. It took 15 minutes for my wife, kids and I to order a drink. We finally did, were served fairly quick then we went another 10-15 minutes without being seen by our waitstaff. We shrugged it off and ordered apps. A couple orders of Garlic knots, Calamari and an order of Meatballs. Garlic knots were good, Meatballs were not as good as The Scottsdale location and the calamari was under cooked and had to be sent back. They graciously brought us a new order and it was cooked properly and was average. Oh I forgot, they also never brought appetizer plates for us. So we had to flag down a busser from another table who handed us a pile of plates and we handed them around the table. During this period of time we hardly saw the waitstaff. See, I say waitstaff because we literally felt like we had part time staff assisting us. No consistency. Went long periods with empty glasses and if we wanted a drink we had to flag down someone to get us refills. Finally ordered our food and it took close to an hour to get our entrees. When we did the servers placed the dishes and walked off without offering grated parm. A few of us had to wait about 5-10 minutes to get our meals while everyone else was served. Not one time did the staff come by to let us know it was taking longer or offer us refills or just a common courtesy apology for the delay. We had to approach the staff. Finally my wife, who's birthday it was asked to talk to the manager. The waiter was nice and asked if there was anything he could assist with, but by now we were past that. She graciously declined and asked to speak with the manager. She came by and apologized and basically said it's tough serving a group of our size....I called 2 days in advance and made reservations so that they could prepare for this. Our group size should have had no bearing on all of the lack of follow through that we experienced. I was a bit shocked that an Italian restaurant doesn't serve bread with apps or meals. What are you supposed to soak up the gravy with?! Anyhow, the manager took off a couple of meals that lacked and set us up with a wide array of deserts for the family. Totally appreciated that, but I Would have rather paid for desert than have the experience we had there on what was supposed to be a special night for my family. This place needs a tune up with the staff, the food was inconsistent with how they used to do things at the Shea Blvd local. I would like to give them a second try, but it will have to be with a small group and not during a typically busy time. Oh I had the veal parm. It was decent. Not the best I have had but I would order it again. I have had better service at The Olive Garden.....
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