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  • This is my favorite place to stay in Cleveland. It's near everything I like to visit (except Happy Dog and the Zoo). I walk to the aquarium, Rock and Roll Hall of Fame, Progressive Field, Quicken Loans Arena, and a ton of bars and restaurants. Friends walk to the Casino. Mass Transportation is right out in front to head out to the museums (or Happy Dog) and the Red Line to the airport is only a few blocks away. There's also decent shopping if you lost your man card at Harry Buffalo the night before. The people at the front desk are always awesome. This visit was no exception. The rooms are very comfortable. We had extra pillows left for us. TV programming was great (to fall asleep to... Harry Buffalo...). The room was quiet and very clean. Bathtub whirlpool shower setup was really nice. We had one strange experience that did detract from the stay. We were up on the 11th floor and Sunday morning around 9:30-9:45 one of the housekeeping staff knocked on the door. When I answered it she told me it was time to check out. I asked her if checkout wasn't at 11 which is what the IHG app said. She gave me a dirty look and walked away. I heard her knocking on other doors and telling other guests it was time to check out as well. That's never happened to me here before (or anywhere) and I doubt management knows about it. She really confused me so I looked up checkout time on the app again and on the internet and it was 11. Not sure what her issue was, other than she wanted the guests to leave! Anyway I'm not dinging them for one bad employee. This is a great hotel. They do everything right and again the front desk is wonderful. If you haven't stayed here, give it a shot. Like me, I'll bet you keep going back!
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