I walked in this store around 10:30am with no customers to be seen. Went to the service desk to get a new tube put in and the techs were chatting with each other for about 2-3 minutes. Didn't acknowledge me or even look at me. One of the techs walked by and stopped. Then, started txting for about 2-3 minutes. Still no acknowledgement. I turned and walked out of store and let the front cashier person know they lost my business FOREVER. What a joke! I spent 3k on a bike there to be ignored. Drove over to Landis and was greeted at the door and had a tube installed and chased out in 5 minutes. Beware of the service with bicycle ranch if your going to buy a bike there.