Not sure what the other reviewers mean by the staff seems disorganized. I have not had any problems. The 5 stars is for Laurelle, but I do like the fact that this is a cage free groomer. Each dog gets their own walled off space, where they can be close to the groomers. I have taken my high-maintence, needy Golden to Laurelle since 2005. She has such a great manner in dealing with dogs that are nervous. She is gentle and caring and understands my dog's needs with separation anxiety when I drop her off. My dog has allergies and she lets me bring in my own shampoo. I referred friends to Laurelle and they love her work and some are still clients since 2006!
I have never used the other ladies' services but they are all just wonderful. There is no doubt they all love dogs!
As of January 2011, they no longer take debit or credit cards as the bank fees have gotten too high for this small business. Cash or check only.