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| - This place SUCKS and the staff are RUDE!
I've been with LA Fitness just about a year now. My attendance has been sporadic due to injuries or whatever. I've taken my boyfriend with me before because as part of my membership I'm allowed one day guest passes that I thought were free.
Now, being that we've done this before, half the time without even having to give my guests name or it we do, it's not name and number then "have a nice day" and we are off to workout. That's what I was expecting when I walked in. That's not what happened.
I walked in and told them I had a guest. The girl at the front desk then said she needed someone to activate the pass for us. She came back and then lead us to a salesman. Now, he started taking down information and such. I said "I'm confused, I just want to workout, why are we doing this?" His first mistake was his response: "well you can go workout it will just be a few, we have some stuff to go over." Excuse me? No. Then he proceeded to take us on a tour of the facility, explaining amenities and such, all the whole my boyfriend and I are annoyed; I've been here before, I'm a freaking member, I don't need this. He then finishes and pulls out the price sheet. You've got to be kidding me! I asked for a GUEST PASS not a SALES PITCH. I let him finish and told him: "if we were to sign him up it would be on my contract online. But I'm incredibly displeased with what has just happened and we are not even staying." His response was "well you could buy the $15 day pass if your like." No, I'm sorry. The customer service here SUCKS. I'm a member and was considering signing up someone new for you. Sure as hell isn't happening at this location and may not happen at all now. You might even lose me.
Seriously, avoid talking to staff here! They're all super young and only care about hitting numbers. Rude and untruthful. Absolutely disgraceful.
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