I wanted to get a facial done so I walked in to see if I could get an appointment. No one was in the spa but finally some lady came out, while texting and staring at her cell phone. I asked and she said the person who takes care of facials is not in yet. She suggested for me to leave my name and number so that when the lady does come in, they'd call as soon as she starts her shift. Half the day went by and no call. So I called.. No answer. I got a call a week and a half later, to which I told them what had happened and that I'd already brought my business else where. If you say someone will call, you better call.... No apology or anything... And the spa was empty so I doubt it was busy!