She could care less if you are happy with your product or not! So unprofessional. I ordered 40 cupcakes, we emailed pictures and I have in writing the design I approved. Not what I got. There were supposed to be green leaves on white flowers, not one cupcake had a leaf and flowers looked like frosting blobs. Baked with over pour, flowers off center, at least half of them were very dry and got thrown away. When I emailed her about it she didn't seem to care at all, why should she shed already been over paid for a low quality product. She offered a discount on my next order, which was ridiculous because obviously I'd never use her again!