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| - I saw these reviews and thought, "How in the hell can a CARPET GUY get so many 5-stars?? It's CARPET CLEANING." And then he called (late, like someone else said, after a long workday). And then he was able to come out within a day or two, like someone else said. And then he & I had a convo about Yelp and how wonderful it is & I got a discount for being a committed Yelper. And then he showed up and I was schooled...
Until Rob walked in, I have never met anyone who is actually PASSIONATE about carpet cleaning. He's been doing it a long time, and it still actually EXCITES him. He talks about carpet stain victories like an enthusiastic fan talking about his favorite winning team. "I Clean Carpets" isn't the name of his business as much as it is his bold proclamation to Planet Earth (or at least metro Phoenix), water vacuum held high in victory stance.
He's nice, personable, really careful with stuff in the house, brought a great assistant who was just as nice. And when Rob talks dirty carpet, you can tell he's FIRED UP. He's not acting, he's not making you feel good, he's genuinely PASSIONATE about cleaning carpets.I know, I keep saying it, using all-caps. But... Huh. Who knew. Like learning about a sub-species of humans I never knew existed.
His work reflects it. Enough said - the 5-stars are actually all accurate. Craziest thing.
Only recommendation for improvement: Change the biz name from "I Clean Carpets" to "I CLEAN CARPETS!!!"
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