Like to support local business but you guys need help.
First thing I hear is bickering back and forth between probably owner or owners wife and employees. NICE! Good start.
I usually have to order a pizza here and there for others. Ordering take out is a pain. Said 20 minutes. Show up 25 minutes later and the pizza is not even made and in the oven. Value my time, I will value your business. This has happened three times now. Just tell me it's going to be an hour. I will be there in a hour.
Also, when calling. I've been placed on hold for longer than 10 minutes and no one picks up the line. If they do, can you hold again please? Or I get disconnected. Come on man!
I also don't enjoy seeing a full setup of your office bills, computer, phone and other get up in the booth next to the takeout counter. This is not your home. Take it in the back office. It's a place to eat right? Give yourself the best visual experience for the customer and keep it clean.
I actually like your pizza. You just need to fix all of the extra crap and nonsense. I'm sure you guys would be much busier and be killing it in the $ department if that was the case.