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  • no glitches, no problems, and great service. I was in town from Flagstaff for the weekend and my 2013 Ford FLEX had a major engine problem. Of course it was New Years weekend and nothing was open. In the beginning I went to Berge Quick lane who had a mechanic on duty that weekend. I kinda knew that this engine problem might be something major and I was correct. Even Berge Quick lane people were super nice and prifessional. They gave me a ride back to my hotel and a few hours later called with the bad news thst my car was going to need the full FORD dealership and my car was being towed to Berge Ford in Mesa, AZ. Tim the service manager called on that Saturday to tell me my car was in his care but it couldn't be looked at until Monday. The good news was my rental car, towing, and repairs would be covered by FORD Power Train Warranty. On Monday Tim called to tell me about my engine damage and let me know if a couple other issues that should be taken care of now (battery and cabin air filter), which I knew about and agreed to repair. Tim called again Tuesday to keep me updated on the parts order and repair schedule, both of us hoping to have my car finished by Friday. On Wednesday remembered I had a brake shimmy problem when driving from Flagstaff, that I knew was going to get expensive if I put it off. Tim got on that and discovered all 4 rotors were warped but could be machined without needing replacement, of course I wanted that fixed to. Today is Friday January 8 and I have my favorite car back in my possesion. Tim didn't make promises but made it all happen. He even covered the extra days I need the rental car from ENTERPRISE. I was really worried about having my car at an uknown dealership and now driving off a very happy customer. my yotal bill for repairs I approved was $611.00, without the warranty would probably be $6,000.00 or more. My rental balance was $41.00 because I upgraded the car type to an SUV. Berge Ford did nothing but make a satisfied customer.
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