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  • AZFCU reached out and situation was discussed so I have added a star. The VISA program was down causing decline on card transactions. ________________________________________________ Customer service is not helpful. Money in the account and the card was declined. called customer service to find out what block was on the account or what transactions needed to be verified. Time spent with customer service was 20 minutes and then they told me they weren't the department that could help me because they can't actually see blocks. They then transferred me to fraud prevention which said they didn't see a case open and I need to go back to customer service to ask why there's a block on my account. Both departments point fingers at each other and send the customer in circles and even Management does not have a way to help resolve the situation. Welcome to perpetual distress and no usable debit card. 45 minutes = frustration and still no answer.
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