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http://www.openvoc.eu/poi#funnyReviews
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http://www.openvoc.eu/poi#usefulReviews
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  • I called 3 weeks ago to see if they were seeing new patients and was told the office manager would review our information and let us know with a phone call. I was told it would take a few days. I called today since I hadn't heard anything for 3 weeks, and when I called the girl on the phone said she couldn't find any info on us. When I called before I had to give them all of my personal information and insurance info. When she couldn't find any record of us it made me worry and I asked to speak to the office manager.... Wow, I believe all the bad reviews on her!!! She acted as if she couldn't care a less about me and acted like I was wasting her time. I let her know what happened and she said "We are not accepting new patients because we are having roof work done". That was the whole explanation. I said "wow, that's it. No phone call or anything"? Her reply was "I'm sorry if you didn't get the message". I said what message? No one called my phone and there was no message left. She again said sorry you didn't get your message, putting the blame on me. I asked what happened to all the information that was taken and she said it was in the form of an email to her and she deleted it. I said... wait a minute, you got an email from me and deleted it but didn't call me and let me know you were not seeing new patients. She again said sorry you feel that way and hung up on me. Not the best customer service, especially coming from an office manager. I will let Tri-City Cardiology know how I was treated and inform them that they should not refer patients there anymore! The office manager needs to be fired. She has no customer service skills!!!
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