First off, I LOVE THE FOOD. So giving this place three stars breaks my heart. I've been to this and the Tempe location each a few times. I do prefer this location because it feels more spacious.
I dropped in for lunch between meetings and sat at the bar facing the open kitchen. And then I waited. Somewhere around 12-15 minutes passed. I almost got up and walked out, but the guy in the kitchen manning the oven noticed I was still sitting without a beverage and asked whether I'd been helped yet. He offered to get me something to drink and took my food order.
The restaurant was not too busy, and there were a few servers wandering around. Around the time my food was ready, one of the servers sat at the far side of the bar to eat lunch. I finished my pasty and had to go to the cash register to pay. I probably shouldn't have tipped, but I used to be a server, thus feel massive guilt for not doing so.
Moral of the story, I'll probably just order to go next time and eat in my car. I hate when good restaurants are held back by poor service.